Sardinia Open Voucher

Terms and conditions applied
Sardinia Open voucher general terms and conditions can be found on:
www.sardiniaopenvoucher.com.
Sardinia Open Voucher hotel and car, is a 2 in 1 package, therefore it cannot be sold separately. If the client does not wish to use the car, no discount or service changes are foreseen. Minimum stay: 2 nights.

Sardinia Open Voucher holiday package
Sardinia Open-Voucher package includes:
- 2 or more Night-Vouchers;
- 1 Car-Voucher

The total number of Night-Voucher depends on the nights booked. The night-voucher represents the confirmation that the room/s is/are reserved at the given hotel. Each Night-Voucher is named and numbered and it can be used only by the person whose name appears on the voucher. A valid document will be asked to be shown.
Each Night-Voucher indicates:
- Hotel name
- Arrival date
- Number of nights
- Number of adults, children and infants traveling

The Night-Voucher INCLUDES:
• Overnight stay in standard double room/s
• Any other possible service purchased at the moment of the booking

The Night-Voucher DOES NOT INCLUDE:
• Meals, tips, drinks, etc and everything not clearly indicated in the voucher.

Each car voucher is named and numbered it can be used only by the person whose name appears on the voucher. The driving licence will be asked to be shown. The Car-Voucher entitles the clients to pick up the car at the specified office. By withdrawing the keys and driving the car the clients agree the Sardinia Open Voucher terms and conditions.
DRIVER requirements:
• Minimum age:
- Group B/C: 19 years (NB: drivers younger than 23 pay the “young driver” extra fee of € 4,8 per day)
- Group D/E/F/G: 25 years
• Maximum age:
- Group B/C: 80 years
- Groups D/E/F/G: 75 years
• Driving experience:
- Group B/C: 1 year driving experience
- Groups D/E/F/G: 3 years driving experience
• Have a valid credit card which is REQUIRED as guarantee. At the time of rental, a refundable deposit to cover the cost of fuel and CDW and/or TLW deductibles when required, will be blocked on the client credit card.

Each car voucher is a valid document that allows the clients to pick up the car at the specified Car Rental Office. The car voucher indicates:
• The car category (B or higher)
• Pick up and drop off office
• Pick up and drop off date
• Extras (if requested)

The Car-Voucher INCLUDES:
• Limited kilometres of 100 km per day. Extra km are charged at the cost of €0,20 per km to be paid on the spot when giving back the Car to the Car Rental office
• V.A.T. 20%
• Airport taxes 12%
• C.D.W. (car damages and accidents Insurance – Loss Damage Waiver is not included)
• T.L.W. (Fire and theft – Loss fire and theft Waiver is not included)
• P.A.I. (Personal Insurance)

The Car-Voucher DOES NOT INCLUDE:
• Refuelling (€ 15,00 to be paid on the spot at the car rental office)
• For Arrival after 11.00 p.m. you have to pay 30,00 euros directly at the rental car station

• - Extra charge additional driver (€ 3,00 to be paid on the spot at the car rental office)

• Dropping off the car to different car rental office (€ 60,00 to be paid on the spot at the car rental office)
• Fuel, fines and anything else not included in the voucher
• Snow chains, car top carrier, ski rack and baby seat (€ 36,00 to be paid on the spot at the car rental office)
• Waiver CDW and/or TLW: in the case of damage by a third party or theft and/or fire, a waiver is applied as below:

Super SKO does not cover any damages to glasses, tyres and seats.
Portale Sardegna does not take responsability for additional services purchased on the spot and agreed by the client and our suppliers.
The Sardinia Open Voucher holiday package does not include in its price anything which is not clearly indicated as “included”.

The Car Rental
The Car for rent must be picked up at the Car Rental office indicated in the voucher (placed in any airport among Olbia, Cagliari or Alghero).
The car category depends on the number of participants over 12 years old as indicated in the following chart:

Car upgrade is available while booking on the web-site. However, it can be arranged on the spot as direct agreement between the driver and the car rental company.

Validity of rates and conditions
Please note: the offer “Sardinia Open Voucher” refers and remains valid for the period and at the price shown on the web-site: www.sardiniaopenvoucher.com.

Payment
The full payment is considered as a booking confirmation and it must be made as indicated on Portale Sardegna’s web-site (“payments details” are displayed during the booking process).

The payment can be made:
• Immediately by Credit card by clicking on the highlighted link (last step of the of the booking process). Credit card: Visa, Master Card are accepted.
• Within 48 hours by Credit Card or by Bank transfer. The client will receive all the details about payments methods by e-mail. N.B.: Payment by bank transfer is allowed only if, between the payment date and the starting date, occur at least 15 days.
All the payment details must be sent via e-mail or fax to: Portale Sardegna s.r.l. Fax: +39 0784 208604, e-mail booking@portalesardegna.com.
Subject/Reason for the bank transfer: Please indicate the name of the person whom the booking refers to and the booking code number.

Cancellations and changes
Changes to Open Voucher package, as well as cancellations, can be made only in accordance with Portale Sardegna and are subject to room’s availability at the hotel. Any request is subject to penalties and booking-amendment fee as the below chart displays. Fee and penalties are payable by credit card at the time of the change request.

Acceptance of the general conditions
Confirmation of the booking is considered as full acceptance of the present Terms and Conditions.

Company
Hotels and Car Rentals are authorized to accept the vouchers provided by Atlantidea owned by Portale Sardegna Srl, or any other authorised distributor.
Company: Portale Sardegna s.r.l. 5 Vico San Nicolò – Nuoro (Italy). Tel +39 0784 30638, Fax +39 0784 208604.
Travel Agency: Atlantidea di Portale Sardegna s.r.l., recorded in the Regional Registry of Travel Agencies and Tourism of Sardinia n° Aut.110 - D.R. N°5/89.

General information

In spite of the hotel list, some hotels are not displayed on the days I selected.
The system automatically displays only the available hotels on any given day.

My plane lands in Cagliari or Alghero. Is the car available from those airports?
Yes. Car rental offices are located in all Sardinian airports.

Where do I withdraw the car?
You can pick-up/drop-off the car in Olbia, Cagliari or Alghero airports.

What is the name of the car rental company?
The name of the car rental is indicated on the car voucher. You will receive the car voucher (together with the hotel voucher) by e-mail at last 2 days before departure.

I need to drop of the car to a different airport.
It is possible to pick up and drop off the car to different airports. An extra cost of € 60,00 will be paid on the spot (please check General Terms and Conditions for further details).I travel with a baby (baby-seat and cradle).
To get the baby-seat must you mast claearly request it on the field NOTES during the reservation. It cost additional € 36.00 which will be paid on the spot). The cradle is automatically assigned when you tick the relevant box (infant) during the booking process. The relative cost is included on the booking (please check General Terms and Conditions for further details).

Is the flight included in the price?
Sardinia Open Voucher does NOT include the flight. The package includes only overnight stay at the hotel and rental car.

I would like to book 3 roms
The system allows you to book up to three rooms per reservation.

I would like to book more than 3 rooms.
To book more than three rooms you shall book two or more Packages. Please note that each request must be submitted by entering the name of the driver.

I travel alone. Can I book Sardinia Open Voucher?
The minimum number of participants is two. However, you can book the Sardinia Open Voucher by paying two quotes.

Is breakfast included in the price?
Open Voucher basic package includes only overnight stay and the rental car. Breakfast can be agreed upon payment on the spot.

I would like to book half board treatment.
Open voucher package included only overnight stay and the car for rent. All meals, tips, drinks, and any other extra which is not mentioned in the voucher, can be agreed upon payment on the spot.

I would like to pay by bank transfer.
Payment by bank transfer is allowed only if, between the payment date and the starting date, occur at least 15 days. The booking is confirmed only if Portale Sardegna receives the payment details (bank receipt) by e-mail or fax. Please note that hotels availability is guaranteed until your 48 hours option expires.

I do not have a credit card.
The reservation holder, who corresponds to the driver, must necessarily be in possession of a credit card (Visa or Mastercard). A valid credit card will be asked at the Car Rental office as guarantee. American Express, cheque or cash are not accepted.

The 48 hours option on my Open Voucher itinerary has expired, can I still pay?
NO. All the requests which have not been confirmed are automatically erased. If the 48 hours option expired you shall submit a new request.

Information on the car

What category of car is included on the basic package?
The category of car varies depending on the number of adults (older than 13 years old). For further details about car category please check the relative tab on General Terms and Conditions.

I wish to get a higher category car
A different car category can be selected as an extra during the booking process (for further details please check the relative tab on General Terms and Conditions). Alternatively, it can be agreed with the car rental on the spot.

What does the car for rent include?
LIMITED kilometers. Allowance: 100 km per night booked, extra km cost € 0.20 x Km to be paid on the spot when returning the car;
IVA (Italian VAT) 20%;
Airport Charges 12%;
C.D.W. (Accidents and damage to the car excluding deductibles);
T.L.W. (theft and fire excluding deductibles);
P.A.I. (Insurance Personnel).
(for further details please check General Terms and Conditions)

What is NOT included in the rental car?
Fuel Supply Service (€ 15.00 to be paid on the spot);
Supplement for additional driver (€ 3.00 to be paid on the spot);
Dropping off the car to a different office (€ 60.00 to be paid on the spot);
Fuel, fines and anything not mentioned as "included";
Snow chains, baby seat, luggage and ski racks (€ 36.00 payable on the spot);
Fares do not include CDW and TLW deductibles.
(for further details please check General Terms and Conditions)

I have not a credit card.
The reservation holder, who corresponds to the driver, must necessarily be in possession of a credit card (Visa or Mastercard). A valid credit card will be asked at the Car Rental office as guarantee. American Express, cheque or cash are not accepted.

The reservation is under my name, but I am not the driver.
The reservation holder and driver must be the same person. Alternatively, you will be asked to add an additional driver for € 3.00 per day to be paid on the spot. Please note that the driver must be in possession of a credit card (Visa or Mastercard). A valid credit card is required as guarantee. American Express, cheque or cash are not accepted..

Is the mileage allowance unlimited?
NOT. Mileage allowance is LIMITED to 100 km per night booked. The cost of extra kilometers is equal to € 0.20 x Km to be paid on the spot at the time of returning of car;

Can increase mileage allowance?
NOT. It is not possible to increase the mileage allowance.

I would like to get extra insurance.
The total coverage against thieve and fire or accidents and damage can be agreed with the car rental company at the car rental office, upon the payment of a supplement:
€ 16.80 per night for categories B and C,
€ 19.20 per night for categories D and E
€ 36.00 per night for categories F and G
Please note that the total coverage insurance does not cover the following damage: the underlying part of the car, the internal tapestry, wheels and windows.


After the reservation

I would like to change/cancel the package
Changes to Open Voucher package, as well as cancellations, can be only be agreed
with Portale Sardegna and depend on the hotels availability. Any change/cancellation is subject to
payment of change or cancellation penalties and booking fee. Changes and relative booking fee must be paid by credit card at the moment of the request. For further details please check General Terms and Conditions

I would like to report an additional driver.
Notice about additional driver/s must be given directly at the car rental office. This extra costs of 3,00 Euro per driver per day have to be paid on the spot.

How and when do I receive the vouchers?
You will receive the car voucher, together with the hotel voucher, by e-mail at last 2 days before departure. Please remember that our operator will not be able to send your vouchers until you communicate your flight details to Portale Sardegna.

I have not yet received the voucher.
Please verify you communicated your flight’s details to Portale Sardegna. If yes, you will receive the car voucher, together with the hotel voucher, by e-mail at last 2 days before departure. If you haven’t received the vouchers by that date, please get in touch with Portale Sardegna.

I would like add a person to my booking.
Once the package is confirmed, it is not possible to add any additional participant. Please submit a brand new request.

Portale Sardegna S.r.l.

Via Mannironi, 55

I - 08100 NUORO

Telefono: +39 0784 30638 - 0784 39303

Fax: +39 0784 1822032

Email booking: sov@portalesardegna.com

Email agency and hotel affiliation: sov@portalesardegna.com

Orari di apertura:

Lunedì - Venerdì: 9.00 - 19.30

Sabato: 9.30 - 13.30

Chiuso domenica e festivi